At ForeverFence, we take pride in supplying and installing high-quality, maintenance-free fencing, gates, and cladding. To give our customers confidence and peace of mind, we provide clear product warranties and installation guarantees. This page explains what is covered, what is excluded, and how to make a claim.

Product Material Warranty

• All ForeverFence products are manufactured using premium-grade materials designed to be strong, durable, and low maintenance.

• We guarantee that our fencing, gates, and cladding are free from defects in materials and manufacturing processes for a period of 25 years from the date of purchase.

• This warranty covers replacement or repair of defective materials only. It does not cover labour, installation costs, or any additional expenses.

• The warranty is valid only for the original purchaser and is non-transferable.

Installation Warranty

• All ForeverFence installations carried out by our approved installation team are covered by a 1-year workmanship warranty from the date of installation.

• This guarantee covers installation defects, such as poor fitting or incorrect assembly.

• To qualify, the full installation must have been carried out by ForeverFence or one of our approved installation partners.

• Any alterations, modifications, or third-party works carried out after installation may void this warranty.

Exclusions
The ForeverFence Warranty does not cover:

• Damage caused after installation, including accidents, neglect, abuse, or unauthorised alterations.

• Natural fading of colour or reduction in gloss due to weathering.

• Ground movement, structural building defects, or root/vegetation intrusion.

• Damage caused by extreme weather events (storms, floods, high winds, etc.) or Acts of God.

• Installations above 2.1m in height or 2.4m in width, or products mounted on walls, which are not guaranteed against wind damage.

• Contact with corrosive materials such as treated timber, harmful chemicals, or constant exposure to pool water.

• Products located within 1km of coastal or severe industrial environments, unless additional protective measures are taken.

• Water ingress or condensation within cladding or storage products.

Customer Responsibilities

• Customers must retain their original proof of purchase (invoice or receipt) to make a valid warranty claim.

• Products must be properly maintained and cleaned as recommended in our care guide.

• Any suspected defects should be reported to us promptly to prevent further damage.

Making a Warranty Claim
If you believe you have a valid warranty claim, please contact our customer support team with the following information:

• Your name and contact details.

• Proof of purchase (order number, invoice, or receipt).

• Details of the defect, with photos where possible.

• Date and location of installation (if applicable).

Once a claim is submitted:

• We may request inspection of the product to verify the issue.

• If the defect is confirmed, we will repair or replace the defective component at our discretion.

• The warranty does not cover removal, reinstallation, or any incidental costs.

Extension of Benefit

• The benefit of this warranty applies only to the original purchaser.

• It cannot be transferred to future property owners or subsequent buyers of the product.

Your Legal Rights
This warranty is offered in addition to, and does not affect, your statutory rights under UK consumer law. Customers may still have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact Us
If you have any questions about our warranty or guarantee policies, or wish to make a claim, please contact:
Email: info@ForeverFence.co.uk
Phone: 01234 567 890
Address: 123 ForeverFence Way, London, UK