Privacy Policy

This Privacy Policy explains how ForeverFence (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, contact us, or purchase our products. We are committed to safeguarding your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this Privacy Policy.

Company Information
ForeverFence 
Dummy registered address: 123 ForeverFence Way, London, UK
Dummy email: info@ForeverFence.co.uk
Dummy phone: 01234 567 890

What Information We Collect
We may collect the following types of personal data:

  • Identity data: name, title, company name (if applicable).

  • Contact data: billing address, delivery address, email, phone number.

  • Order data: products purchased, order history, payment details (processed securely by third-party providers).

  • Technical data: IP address, browser type, operating system, device identifiers.

  • Usage data: pages visited, time spent on site, interactions with content.

  • Marketing data: communication preferences, consent for promotions.

How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and similar technologies when you browse our site.

  • From third-party payment processors or delivery providers when necessary to complete your order.

How We Use Your Information
We use your personal data to:

  • Process and deliver your orders.

  • Provide customer support and respond to enquiries.

  • Manage your account and order history.

  • Improve our website, services, and customer experience.

  • Send marketing communications if you have given consent.

  • Comply with legal obligations, such as tax and accounting requirements.

Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing:

  • Contract: to process and deliver your orders.

  • Consent: when you sign up for marketing emails or newsletters.

  • Legal obligation: to keep records for tax and regulatory purposes.

  • Legitimate interests: to improve services, prevent fraud, and protect our business.

Cookies and Tracking
Our website uses cookies to improve functionality, analyse performance, and personalise your experience. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

Sharing Your Information
We do not sell or rent your personal data. We may share it with:

  • Delivery companies to fulfil your orders.

  • Payment processors (e.g., PayPal, card providers) to handle transactions securely.

  • IT and hosting providers to operate our website.

  • Professional advisers (accountants, legal advisers) where necessary.

  • Regulators or authorities if required by law.

All third-party providers are required to protect your information and use it only for authorised purposes.

International Data Transfers
If your data is transferred outside the UK (e.g., cloud storage or third-party services), we ensure appropriate safeguards are in place, such as standard contractual clauses or UK adequacy decisions.

Data Retention
We keep your personal data only as long as necessary to:

  • Fulfil your orders and provide services.

  • Comply with legal, tax, and accounting requirements.

  • Resolve disputes or enforce agreements.
    Typically, order records are kept for 6 years in line with UK tax law.

Your Rights
Under UK GDPR, you have the following rights:

  • Right to access your personal data.

  • Right to correct inaccurate or incomplete data.

  • Right to request erasure of your data (“right to be forgotten”).

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to processing (including marketing).

  • Right to withdraw consent where consent is the legal basis.

To exercise these rights, contact us at info@ForeverFence.co.uk.

Marketing Communications
We will only send you marketing emails if you have opted in. You may unsubscribe at any time using the link provided in emails or by contacting us directly.

Data Security
We implement appropriate technical and organisational measures to secure your personal data against loss, misuse, unauthorised access, or disclosure. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect personal data from them.

Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact us:
Email: info@ForeverFence.co.uk
Phone: 01234 567 890
Address: 123 ForeverFence Way, London, UK